For all orders that do not require installation;
The delivery team, comprised of our own staff, will take the product into your residence and room of choice for you to inspect the goods
Your goods will generally be delivered by our own staff in a transit-sized van and therefore able to access any difficult areas such as long or gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes and tight turning areas.
You can request a call from the driver before delivery, e.g. 15 mins, 30 mins, etc, prior to arrival so you can arrange for the property to be occupied.
When Saturday delivery is selected we will aim to deliver the product on the next available Saturday. If the stove is ‘out-of-stock’ we will deliver on the following Saturday after we receive the goods.
We must advise that you check the goods while the driver and assistant are still there. The driver is obliged to wait with you whilst you unpack and check the goods.
Our staff will remove the packaging from your residence leaving no rubbish for you to dispose of.
If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note and ask the driver to contact the office immediately whereby we will advise you on whether to accept or reject the goods (e.g. If the Stove Glass is damaged, you can accept the goods, but if any of the casting is damaged, you must reject the stove as this cannot be repaired or replaced).
If you are unavailable when your palletised goods are delivered on your pre-booked date, then re-delivery charges will apply.
If you have any questions or concerns, contact our friendly sales team for more information.